Thanks to the
service provided by Nar – the youngest mobile operator in the country, there is a rapid increase in the customer satisfaction level. According to
, held by independent research companies, during the last 12 months, the customer loyalty index increased by 45%. Thus, Nar demonstrated the highest increase rate in terms of the customer satisfaction index. At the same time, in the course of the past 1 year period,
by 16%. According to the subscribers’ opinion, Nar is the leader in the area of mobile internet.
The increase in the level of customer loyalty was possible due to
nature of the mobile operator’s tariffs and prices, high quality of its 3G and 4G networks and the quality of mobile internet. Note that, the "Full” packages, which include countrywide and on-net minutes, lots of
and many bonuses, are considered to be the most advantageous bundles on Azerbaijan’s mobile communication market. For the first time on the mobile communication market of Azerbaijan, the users of "Full” bundles are able to exchange their minutes for megabytes and megabytes for minutes. Nar, known for paying attention to the country’s regions, along with the capital, provides the cheapest mobile communication in the country’s regions. Moreover, Nar provides
customer services by means of personal cabinets at
website, and official pages
Facebook, Twitter and
other social network
. All of the high quality and customer oriented services of Nar led to
in the customer satisfaction and gaining subscriber loyalty.
It should be reminded that according to mobile network benchmarking tests, held in the second quarter of 2017, Nar network demonstrated the highest results in the country, in terms of provision of mobile voice services. Testing was conducted by an independent international "P3 Communications” company, and methodology was based on customer experience in using various services.
"Azerfon” LLC (Nar trademark) started its operations on March 21, 2007, and within a short period of time became one of the leading companies of the telecommunications and mobile communication industry of Azerbaijan. The ‘Nar’ brand name was selected as the symbol that resembles the cohesion of the rich cultural and historical heritage of Azerbaijan with
life. Being the first operator in the country to introduce
technology, Nar provides the customers with a wide 4G network coverage. With a large network of over 7400 base stations, covering 97% of the country’s territory (except for the occupied territories), Nar provides more than 2.2 million subscribers with the highest quality services. www.anews.az