Service supported by Azercell
handled over 3500 inquiries throughout the year
Throughout the year, hotline support
specialists held individual consultations with 140 families, facilitating
social and psychological rehabilitation programs for children. Additionally,
they provided essential legal, psychological, and social support. In response
to incoming inquiries, urgent visits were made to 62 schools and family
residences.
The majority of inquiries were related
to children's rights protection, psychological support, and social issues. Of
the total inquiries, 1090 concerned legal matters, 618 were related to
psychological issues, 364 addressed social concerns, 290 were related to
education, and 73 to healthcare. The remaining requests covered general
inquiries, service-related questions, and other topics.
The service actively collaborates with
relevant government agencies and non-governmental organizations. It also
implements educational initiatives to raise public awareness, increase
engagement with the hotline, and ensure accessibility for children and teenagers.
The "Children Hotline" can be
reached at any time of the day by dialing the short number 116111, as well as
through the mobile numbers +994 50 680 22 80, +994 51 580 22 80, +994 51 880 11
80, and +994 51 880 22 80. Additionally, inquiries can be made via email
([email protected]), through the hotline's social media pages on
Facebook and Instagram, via the chat feature on the website (www.childhelpline.az),
or through the mobile application "ushaqqaynarxetti."
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