Azercell Telecom – the leading mobile
operator of Azerbaijan, has attained another success. This time the Company received
"Socialbakers Engage Award” founded by the prominent "Socialbakers” research
agency that monitors social media all over the world. The award was presented
to Azercell during "Engage Prague 2015” conference, held on May 20-22 in
Prague, Czech Republic. Engage is a world-class marketing conference that
brings together one of the most prestigious international audiences in the
industry: top marketers, CEOs, CMOs, and social/innovation marketing experts
from all around the world. Featuring top speakers, this conference had 1000 in-person
attendees, thousands more online, and were always trending topics on Twitter. The
award was presented to the companies that hold leading roles in the area of
social media. Azercell is the first mobile operator that deserved this
prestigious award. In the second quarter of 2014 Azercell became the first
mobile operator of Azerbaijan setting a record for its online customer services
in the whole region with 100% of response rate. We would like to remind that
back in 2012 Azercell became the first mobile operator in the country awarded
with the "Socially devoted” certificate for responding to all of the customer
inquiries of its official Facebook page. In order to issue the certificate the
indicator of responses to the growing from year to year inquiries of the page
users are being measured. In addition to the high number of users Azercell was
ranked the first for its involvement and interactions via the social network.
We would like to remind, that Azercell was
the first mobile operator in the country to create its official pages in the
leading social networks, as well as launching online customer service. The very
purpose of this approach is to build closer links to subscribers and provide
them with an instant access to the company’s innovations. The existing
communication channels enables Azercell customers to receive high-quality
service 24/7 using resources of six different social networks: Facebook,
Twitter, Google+, YouTube and Instagram. Response rate through these
networks is very fast, sometimes down to few seconds.
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