Sabina
Zamanova, Director of the Customer Services and Omni-Channel Management
Department in Azercell highlighted the AI use-cases in the telecommunications
sector and specifically its application in direct customer communication. S.
Zamanova presented the audience "Aicell”, - the first Azerbaijani-speaking
virtual assistant service in the country. The forum participants were
especially impressed with "Aicell”’s ability to immediately address a wide
range of customer inquiries in the native language eliminating the need for
human intervention in many cases. Ms. Zamanova also stated that the virtual
assistant's swift processing of inquiries allows Azercell to handle more
requests faster, while significantly reducing customer wait times.
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