“Socialbakers” being a well-known company engaged in monitoring social network activities of the large companies all over the world by means of a special analytics platform, has reviewed the “Facebook” activities of Azerbaijani companies during the second half of the current year. Thus, one of the highest rates (97%) of customer inquiries answered on official “Facebook” pages of Azerbaijani companies belongs to Bakcell. It should be mentioned, that only 5% of “Facebook” pages owned by the companies around the world are being awarded with the “Socially Devoted” certificate. Social media are one of the most important communication means of Bakcell, in terms of more efficient delivery of information about products and services to the wide customer audience, as well as providing response to the customer questions. The company has official pages, functioning in most of the popular social networks. Bakudaily.Az