The service supported by Azercell received 756
calls
"Azerbaijan Children
Hotline” Service established and operating with the support of "Azercell
Telecom” LLC has released results on its activity for April. During this period
the helpline service received 756 calls. The majority of the calls,
specifically 423 queries were related to education. The remaining calls related
to social (98 cases), psychological (51 cases), legal (44 cases), and other (74
cases) matters. 665 appeals were received for the first time, while 91 were
repeated. 692 calls were made by girls while the remaining 612 were received
from boys. The remaining 5 appeals were received via SMS, so the gender of the
applicants was not determined. About 85% of the applicants were older than
18.
Amid lockdown due to
COVID-19 pandemic, the employees of "Azerbaijan Children Hotline” Service
conducted their activities from home in April. Short number 116111 of Hotline
Service was forwarded to mobile number and calls were answered on 7/24 basis by
the operators. 712 inquiries were received through mobile number, while 18
through landline numbers and 26 via SMS.
Despite the quarantine
applied throughout April, the representatives of Hotline service arranged
meetings with 6 families on the basis of queries, while sending letters to 44
relevant addresses to
provide them urgent support.
Starting from April 29, within the framework of the service, consultations, and
meetings with families involved in rehabilitation have been partially restored.
A range of measures
aimed at raising awareness about the Service were carried out on social media
channels over the last month. The representatives of the Service regularly
spoke in local media outlets and actively participated in awareness-raising
initiatives aimed at protection of children's rights. Meanwhile, the Service
expanded the activities in social media and arranged live sessions.
Notably, "Azerbaijan
Children Hotline” Service received a total of 2069 appeals during the first 4
months of 2020.
For more information
about 24/7 "Children Hotline” please visit www.usaqxetti.az.
www.anews.az
