Azercell Showcases “Aicell” Virtual Assistant at Baku Artificial Intelligence Foru
07.06.2024 17:51
The
Baku Artificial Intelligence Forum brought together opinion leaders and
industry experts to discuss the transformative potential of new technologies.
Participants explored the latest trends in artificial intelligence, its
real-world application and development perspectives. The forum also featured
interactive panel discussions and seminars where attendees had a chance to
participate in interesting discussions.
This initiative aligns with Azercell's
strategic goal of "Easing connectivity, empowering lives." By
leveraging innovative technologies, the leading mobile operator is committed to
continuously improving the customer experience and providing superior service.
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Sabina
Zamanova, Director of the Customer Services and Omni-Channel Management
Department in Azercell highlighted the AI use-cases in the telecommunications
sector and specifically its application in direct customer communication. S.
Zamanova presented the audience "Aicell”, - the first Azerbaijani-speaking
virtual assistant service in the country. The forum participants were
especially impressed with "Aicell”’s ability to immediately address a wide
range of customer inquiries in the native language eliminating the need for
human intervention in many cases. Ms. Zamanova also stated that the virtual
assistant's swift processing of inquiries allows Azercell to handle more
requests faster, while significantly reducing customer wait times.
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