Even though everyone has their favorite smartphone, no mobile device is perfect. Fixya, a self-described “community based trouble-shooting resource,” has issued a new report on what consumers dislike the most about their smartphones based on a large sample of more than 13,000 “problem impressions” submitted by its readers. The results show the biggest problems that many users have encountered with the iPhone 5s, the Galaxy S4, the HTC One and the Moto X.Starting with the iPhone 5s, FixYa users’ two biggest complaints revolved around battery problems and the Touch ID fingerprint scanner that Apple has touted as a key differentiator from rival smartphones. Fixya notes that battery problems are common complaints about high-powered smartphones such as the iPhone 5s and Galaxy S4, although it says that concerns about the Touch ID system present a unique problem for iPhone users. Fixya says that complaints about Touch ID are mostly not about its functionality and are instead about general privacy and security concerns, so it seems that Apple has some work to do in selling some of its users on whether this new feature is safe to use.The Galaxy S4, meanwhile, apparently suffers most from overheating issues that Fixya once again says are common to high-powered smartphones. As for the HTC One, users complained most about its battery life, followed by its camera quality and “audio issues.” The last two complaints are pretty surprising since HTC’s flagship smartphones are widely acclaimed as having the best speaker systems in the business and since HTC has put in “obvious time invested in screen quality and impeccable industrial design,” as Fixya puts it.Finally, Moto X users have complained the most about the device’s lack of storage, which is further exacerbated because the Moto X doesn’t have a microSD card slot. Fixya comments that because of these limitations, “the only option is to expand storage through cloud services — which is a limiting option if you are ever roaming or off the grid, not to mention more expensive over time.”Below are the top five problems for each browser in the Fixya Black Friday Smartphone Report, and the percentage of troubleshooting requests that fall into each problem category: Top 5 Samsung Galaxy S4 Issues: 1. Overheating – 25% 2. Battery Problems – 20% 3. Screen Issues – 20% 4. Phone & Text Issues – 15% 5. Other – 20% Top 5 Moto X Issues: 1. Storage Space – 30% 2. Screen Quality – 20% 3. Camera Quality – 20% 4. GPS Problems – 15% 5. Other –15% Top 5 iPhone 5s Issues: 1. Battery Problems – 25% 2. Fingerprint Password – 25% 3. Display Size – 15% 4. Apps Crashing – 15% 5. Other – 20% Top 5 HTC One Issues: 1. Battery Life – 30% 2. Audio Issues – 20% 3. Camera Quality – 20% 4. Blinkfeed Feature – 10% 5. Other – 20%(BGR.com)
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