Azercell Online Customer Service now more user-friendly

14.07.2016 10:51

Azerbaijani leading mobile operator Azercell Telecom relentlessly provides innovative solutions by taking advantage of the latest technological developments to offer more convenient services for customers. The company has made some revamps to Online Customer Services portal launched for the first time in Azerbaijan in 2011. Apart from more modern and favorable design, the registration form in Online Customer Services portal has become much simplified now. Those who have questions or wish to do some operation on the cell phone will receive the password via the phone as soon as they complete the registration at www.azercell.com. After the registration, subscribers may start chatting live with a customer services representative and ask any question they want or perform relevant operation. Moreover, the portal enables subscriber to attach any letter, document or invoice and send to the customer services when needed. The most significant novelty is that subscribers can use online customer services portal via cell phones more conveniently now. To benefit from Azercell’s Online Services, customers should follow the link below:

www.azercell.com/selfservice/client/

This service is particularly suitable for customers without access to mobile phone or those visiting abroad. While on roaming, they contact Azercell with no cost for international calls and make their inquiries

regarding services and tariffs directly to a customer services representative. Online customer services are applicable to all subscribers – post-paid, pre-paid (SimSim) and corporate clients.

Azercell has always stood out for its innovative initiatives in the sphere of customer service. The company established first Call Center operating on 24/7 basis in 1998 and first Regional Call Center in Ganja city in 2009. Azercell Telecom is also the first company in the region to be awarded with the quality certificate of EN15838 (Customer Contact Center). Providing not only face-to-face service, but also virtual, online services to its subscribers Azercell is constantly improving the quality of customer experience. The company has won a number of awards for its exceptional services focused on customer satisfaction.

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