Excelled with its customer-centric
strategy, Nar is developing its products and services based on the requests
from customers. Along with providing high quality additional services to meet
their needs, the mobile operator protects its customers from unwanted
subscriptions in accordance with the company's transparency principle. Mobile
operator takes necessary actions to stop any services that may adversely affect
the customer experience, such as unwanted SMS, automatic subscription through
web pages and voice referral services. Thus, Nar does not cooperate with the
content providers, which may render services disturbing its customers. It
allows Nar subscribers to activate only the services that they need.
"It is a part of Nar’s
customer-oriented strategy to ensure full transparency in services used by the
customers, as well as the methods of subscription to these services. We aim to
protect our customers from spam messages. We have been working on this issue
for a long time and in fact, we completed majority of the tasks last year.
Today, we are pleased to state that we have managed to eliminate such cases.
Committed to its customer-centric strategy, Nar will continue to provide high
quality services to its customers”, said Gahraman Kazimov, Commerce Director at
may address their requests and inquiries to Customer Services operating on 24/7
basis by calling 777, as well as Facebook, Twitter or Instagram
pages of Nar and online chat and get answers within a short period of time. In
addition, customers may obtain all relevant information about the consumption
from "Usage history” section in Nar+ application.
Notably, thanks to its customer centric
strategy and high-quality services, Nar, for the first time in the country,
ranked on the top for the customer loyalty index among mobile operators for
past 2 years.
(Nar trademark) started its operations on March 21, 2007, and within a short
period of time became one of the leading companies of the telecommunications
and mobile communication industry of Azerbaijan. The ‘Nar’ brand name was
selected as the symbol that resembles the cohesion of the rich cultural and
historical heritage of Azerbaijan with the modern life. Being the first
operator in the country to introduce the 3G technology, Nar provides the
customers with a wide 4G network coverage. Nar network currently covers 97,7%
of the country population, providing high-speed service to over 2,3 million
customers with more than 8,600 base stations.