Nar strengthens an equal service environment for everyone

Known for its socially driven initiatives, Nar is expanding its efforts to foster an equal and incslusive environment within the framework of its new DEIB (Diversity, Equity, Inclusion, and Belonging) strategy titled “We Are All One”. The primary objective of this strategy is to ensure that mobile services are more accessible to persons with disabilities.

As part of the initiative, Nar’s front-office employees have begun providing services in sign language to subscribers with hearing impairments. This step enhances the quality of communication at customer service centers and contributes to making services accessible to everyone.

In addition, since last year, Nar offices have been providing priority service for the convenience of persons with disabilities. Furthermore, the customer service centers located at “Elmlar Akademiyasi” and “Memar Ajami” have been fully adapted for wheelchair users, with entrances, exits, and infrastructure redesigned to support ease of movement.

It is worth noting that, in support of promoting an inclusive society, Nar launched Azerbaijan’s first online sign language dictionary, jestdili.az, in 2021. As a continuation of this initiative, a sign language mobile application designed to facilitate easier learning will also be launched in the near future.

Currently serving 2.2 million subscribers, Nar has been the leading mobile operator in Azerbaijan for the past six years, based on the Customer Loyalty Index. This success is driven by Nar’s consistently implemented customer-centric strategy. The mobile operator provides users with reliable, high-quality communication services, a variety of internet packages, and modern eSim technology at affordable prices.