Nar provides an individual approach to customers and pays
special attention to the requirements of each subscriber. In addition to
services and a high-speed network, the mobile operator provides users with
high-quality customer service through various platforms. Within 6 months, about
4.2 million calls to the 777 call center were processed on average in 23
seconds. Due to the high quality of service provided by Nar, 87% of subscribers
who contacted the information and reference service highly appreciated the
level of customer service. For 6 months of 2019, over 115 thousand requests
were received through the social networks of the mobile operator. The Nar
social media team answered 95% of these requests within 1 minute.
"Nar ” application, which continues
the customer oriented strategy and implements the customer service function
allows to easily manage the account, control the number at all times, and to be
aware of all the services and products.
As a reliable partner of the subscribers, Nar implements
its customer oriented strategy which leads to increase of the customer
satisfaction. Thanks to high-quality service, offered to the subscribers, Nar
became the mobile operator with best customer loyalty index, for the first time
in 2 years.
"Azerfon”
LLC (Nar brand) has started its operations on March 21, 2007, and within a
short period of time became one of the leading companies of the
telecommunications and mobile communication industry of Azerbaijan. The Nar
brand name was selected as the symbol that resembles the cohesion of the rich
cultural and historical heritage of Azerbaijan with the modern life.
Being the first operator in the country to introduce the 3G technology, Nar
provides the customers with a wide 4G network coverage. With a large network of
over 8000 base stations, covering 97.5% of the country’s population, Nar
provides more than 2.3 million subscribers with the high quality
services.
www.anews.az
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