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Sony to compensate PlayStation Vita owners after bad ad

Sony to compensate PlayStation Vita owners after bad ad
27.11.2014 23:00
(BBC) - Sony is set to reimburse customers who bought its PlayStation Vita after complaints that a TV advert for the handheld console made false claims.

In addition to overstating the device's ability to link up to the PlayStation 3, staff at the firm's ad agency are also accused of using their personal Twitter accounts to mislead the public.To qualify for the pay-out, users must live in the US and have bought a Vita before 1 June 2012.Sony plans to email them later.The action is the result of a settlement with the US Federal Trade Commission (FTC).Those affected should be able to choose either a $25 (£16) cash or credit refund, or a $50 voucher, which can be spent on a selection of video games or other services.The announcement coincides with the firm's decision to pull a more recent advert for the Vita after criticism that it was offensive.False advertisingThe earlier 50 second Vita advert focused on Sony's claim that the machine would "revolutionise gaming" by offering "cross platform play" and "remote play".The ad said the cross platform facility allowed users to start a title on the larger PS3, pause it and "pick up right where you left off" on the handheld. It also said it allowed them to take part in a two-person multiplayer game in which each player would use a different one of the two devices.It added that the remote play option allowed consumers to "tap into" the PS3 to let them play one of its titles via the Vita while "on the go", providing access to more complex games than the Vita would otherwise be able to run.However, the FTC took issue with these claims, saying:The cross platform feature was only available to a few games, and not all of them as impliedWhen cross platform was offered it was more limited than shown. For instance in the baseball game MLB 12: The Show, the option could only be triggered after finishing an entire nine-inning game, rather than mid-action as the ad depictedThe ad failed to make clear that to make use of cross platform, the user needed to buy two versions of the same gameMultiplayer gaming using both devices together was in fact impossibleThe remote play facility only worked with some games, and the one used to show off the facility - Killzone 3 - was not among them. In fact, "very few, if any" PS3 games of similar size and complexity could be played on the VitaThe same complaints were also directed against Deutsch LA, the company that created the advert.In addition, the regulator said it was unhappy that Deutsch sent a company-wide email to its staff asking them to post positive comments on Twitter using the hashtag #gamechanger."The tweets were misleading, as they did not reflect the views of actual consumers who had used the PS Vita, and because they did not disclose that they were written by employees of Deutsch LA," said the FTC, adding that the firm was barred from such conduct in the future.Bakudaily.Az

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